Self-Service Kiosks Enhance Customer Experience at Consume Cannabis

Frank Mayer and Associates Inc. teams with the Illinois-based cannabis dispensary on a self-service kiosk program for the business’s multiple locations.


GRAFTON, WI – PRESS RELEASE – Consume Cannabis Company, a cannabis retailer that operates seven dispensaries throughout Illinois and Michigan, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc. to produce self-service kiosks for the company’s many locations.

The interactive kiosks allow customers to browse the store menu and place orders while learning more about products available. Return customers have appreciated the faster transaction time, and Consume Cannabis has saved on costs and improved the customer experience since implementing the program.

The stores’ kiosks are Frank Mayer and Associates Inc.’s Connect model that includes a 22” screen as well as a small footprint to save space. The software shows inventory in real-time and can be managed from a central location.

“When we were looking to update our self-service options, the custom kiosks from Frank Mayer and Associates offered the best experience for both the customers and our team while fitting our stores’ aesthetic,” Dan Scheidt, Director of Marketing at Consume Cannabis, says. “I can view and manage all our kiosks remotely, which is crucial as it’s a high-volume part of our business.”

“We’re thrilled Consume Cannabis has had success using self-service technology,” Frank Mayer and Associates Inc. President Mike Mayer adds. “The dispensary industry has really embraced kiosks, and innovative companies like Consume are proof of the many benefits self-service provides both stores and shoppers.”

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